Shipping policy
- Order processing times.
Our orders are processed withing 1-3 business days.
If your order is placed over a weekend, it will be processed within 1 - 3 business days after the first working day.
If you place an order during a peak holiday time when we may be closed, your order will be processed and shipped within 1-3 working days after the holiday period has ended.
- Shipping costs.
For all local orders we charge R70 for orders with a basket value of below R600.
Orders for above R600 will benefit from free shipping.
- Local delivery and buy online, pickup in-store. If you offer local shipping options, such as local delivery or buy online, pick up in-store, you can explain the steps customers will need to follow after ordering and clearly communicate your local delivery coverage.
- Transparency around returns, changes and cancellations. On top of accommodating returns through a dedicated return policy, you can also summarize how your business evaluates refunds, order edits, exchanges, and what your process is in the event of a lost or damaged order.
- Potential service interruptions. Orders may take longer to arrive due to variables outside of your control. Your shipping policy page is where you can communicate approximately how much longer and explain to customers why.